Resolving Issues at comparerelease.com
We strive to provide excellent service and advice at comparerelease.com. We're proud of our high customer satisfaction rating, but we understand that sometimes things may not go as planned.
If you're unhappy with our service:
Contact Us First: We encourage you to get in touch as soon as possible. We'll do our best to address your concerns.
How to Contact Us:
Phone: 01452 348 299 (Mon-Fri, 9am-5pm)
Email: davidm@precision-mortgages.co.uk
Mail: Precision Mortgages Limited, Kestrel Court, Waterwells Drive, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AT
Our Complaint Process:
If you're unhappy with our service:
Contact Us First: We encourage you to get in touch as soon as possible. We'll do our best to address your concerns.
How to Contact Us:
Phone: 01452 348 299 (Mon-Fri, 9am-5pm)
Email: davidm@precision-mortgages.co.uk
Mail: Precision Mortgages Limited, Kestrel Court, Waterwells Drive, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AT
Our Complaint Process:
- Acknowledgement: Once we receive your complaint, we'll confirm receipt within 5 working days.
- Investigation: We'll thoroughly investigate your complaint and gather all relevant information.
- Decision & Response: We'll aim to resolve your complaint within 3 working days for straightforward issues. Otherwise, you'll receive an update within 5 working days and periodic progress reports.
Possible Outcomes:
Resolution within 8 weeks: We'll provide a final response with either:
Resolution within 8 weeks: We'll provide a final response with either:
- An explanation for any delays and a timeframe for a final response.
- A final response offering redress or remedial action.
- A final response explaining why the complaint is rejected.
Your Right to Escalate
If you're not satisfied with our final response, you have 6 months to refer your complaint to the Financial Ombudsman Service (FOS): Phone: 0300 123 9 123 Website: www.financial-ombudsman.org.uk We value your feedback and appreciate the opportunity to resolve your concerns.
If you're not satisfied with our final response, you have 6 months to refer your complaint to the Financial Ombudsman Service (FOS): Phone: 0300 123 9 123 Website: www.financial-ombudsman.org.uk We value your feedback and appreciate the opportunity to resolve your concerns.